New & Noteworthy

HOW TO DELIVER HAPPINESS TO YOUR CLIENTS

We recently traveled to Las Vegas and heard the Zappos culture was similar to Reed Security. We had to see it for ourselves.

CLICK HERE to see the Zappos culture for yourself. All the photos we took were taken with permission and encouraged to share.

This billion dollar online retailer has grown by making awesome customer service their culture and it all starts with looking after your staff.

Here are the Zappos Core Values:

1. Deliver WOW Through Service

2. Embrace and Drive Change

3. Create Fun and A Little Weirdness

4. Be Adventurous, Creative, and Open-Minded

5. Pursue Growth and Learning

6. Build Open and Honest Relationships With Communication

7. Build a Positive Team and Family Spirit

8. Do More With Less

9. Be Passionate and Determined 

10. Be Humble

 

 

REED SECURITY WINS TWO SABEX AWARDS: SMALL BUSINESS OF THE YEAR & CUSTOMER SERVICE

 

 

Many people came up to me afterwards and said they could relate to my words. Here's the acceptance:

  

Congratulations to Checks N Balances, DIG Animation, and all others being recognized tonight. This award has been very elusive to Reed Security in the past and I can tell that after 5 tries – perseverance has finally paid off.

 

But it’s not the first time perseverance has paid off for myself or Reed Security. We all have our stories, but there’s one I want to share with you that has had the most impact and continues to shape what Reed Security is today.

 

The story is about a young teenager in small town Saskatchewan that was having problems with his grades to the point of failure. Three times a year his parents would meet the teachers and all three times the teachers would say “He’s really smart, but he doesn’t apply himself”. (This story is not about Ken Achs).

 

One day a teacher by the name of Mr. Watkins pulled the boy aside and said “you have no idea what it says on the wall in the gym…do you – it’s our school motto.” The boy didn’t have a clue. Mr. Watkins took the boy to the gym and had him read the words aloud. The words read “Excellence Takes Effort”. He took the time to explain the meaning to the boy and through his coaching, leadership, and accountability - he was able to guide the boy from the bottom of the class to being one of the top performers through graduation.

Thank you Mr. Glynn Watkins for showing an interest in me and teaching me what leadership is all about. It is your coaching and influence that’s helped me the most as a person and shape the values at Reed Security. I adopted your “Excellence Takes Effort” slogan and made it our own.

Whether it’s answering the phones, providing proposals, administration, customer service, performing an install, or helping our clients after the sale I can tell you that the Reed Security staff go the extra mile every day. Thank you to Beverly Lee, JJ Feraro, Michelle Nagy, Julia Keil, Charissa Theissen, Shelley Penner, Geoff Assman, Jason Marcal and Cody Rakai for being the committed staff you are and for following my leadership. You are all everyday leaders.

 

I also want to thank our clients for putting your trust in Reed Security to protect you. We understand that you are the only reason we are here and look forward to helping you any way we can. We know you have a choice and I want thank you for supporting our Independent and Local Small Business.

 

If you would like to find out more about Reed Security please visit reedsecurity.com

 

Thank you for your time.

 

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REED SECURITY NAMED FINALIST FOR TWO MORE SABEX AWARDS

For the 5th consecutive year Reed Security has been named a finalist for the Saskatoon Chamber of Commerce Small Business of the Year Award.

Criteria:

Awarded to a business with 15 or less employees. The recipient must clearly demonstrate excellence in the areas they consider key to their success, including profitability, customer service, growth and/or expansion, marketing, and employment creation. The recipient must also have been in business for a minimum of three years, with their head office located in the Saskatoon and region.

Reed Security has also been named of finalist for the Customer Service Award.

Criteria:

Awarded to the business demonstrating exceptional customer service (wholesale and retail trade, purchasing and distribution, transportation, brokering, professional services, communications, and financial).

Auditors: Hergott Duval Stack LLP

The 2012 Celebrate Success! Awards Gala is May 17th, 2012 at Prairieland Park.

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LOCATIONS

SASKATOON SECURITY
Reed Security Group (HEADQUARTERS)
14-1724 Quebec Avenue
Saskatoon, SK S7K 1V9
Ph: 306.653.3200
1.844.384.SAFE (7233)

Sure Innovations
1701 Saskatchewan Avenue
Saskatoon, SK S7K 1P7
Ph: 306.974.0888

Nine Yards Technologies Inc.
Ph: 306.341.2477

 

REGINA SECURITY
ViboPulse Services
Ph: 306.206.0700

WINNIPEG SECURITY
Guardian Advanced Solutions
Ph: 204.250.7510 or 204.878.0061

PRINCE ALBERT SECURITY
Thor Security Ltd.
1-243 South Industrial Drive
Prince Albert, SK S6V 7L9
Ph: 306.922.7200

 

NIAGARA REGION SECURITY
Alltech Smart Security
Ph: 289.990.3234

KAWARTHA LAKES REGION SECURITY
Dot Communications
232 Kent St W Unit 4
Lindsay, ON K9V 6A4
Ph: 1.833.368.2666

GREATER TORONTO AREA SECURITY
Link Secure Canada Inc.
15 Victoria Crescent
Brampton, ON L6T 1E2
Ph: 647.262.7460

 

CALGARY SECURITY
Oxford Security Systems
#501, 2903 Kingsview Blvd SE
Airdrie, AB T4A 0C4
Ph: 587.393.2800

EDMONTON SECURITY
Ph: 1.844.384.7233