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Did you know we have Answers to your most frequently asked questions at our Self Care site?

Visit our Self Care site before requesting support to solve the problem you are having and save a few bucks.

Reed Security technical support is available during regular business hours; Monday to Friday 8:00 AM to 4:30 PM CST excluding holidays.

Our local support team is happy to listen, diagnose problems and provide basic troubleshooting. More complex problems will require a remote login or sending a technician to your site.

Please review our warranty policies prior to contacting our office.

Parts Warranty
  • Access Control Systems - One Year Manufacturer's Warranty
  • Alarm Systems - One Year Manufacturer's Warranty
  • I.P., WI-FI or Z-Wave Devices – One Year Manufacturer's Warranty (even with Silver, Gold and Platinum Warranty Plan)
  • HD Video Surveillance Cameras and Recording Systems - One Year Manufacturer's Warranty
  • Patient Wandering and Nurse Call Systems - One Year Manufacturer's Warranty
  • Intercom Systems - One Year Manufacturer's Warranty
  • Networking Equipment, Monitors, Hard Drives - One Year Manufacturer's Warranty
  • Other Systems or Parts - One Year Manufacturer's Warranty

Labour Warranty
  • Installations - One Year
  • Switch Overs - One Year on Reed supplied equipment
  • Remote or On-Site Service Calls - 90 days, same defect
  • After the warranty period there is minimum REMOTE SUPPORT FEE or TRUCK ROLL FEE for all service work.

Not Covered:
  • Batteries
  • Transformers
  • Damage
  • Remote Support fees
  • Truck Roll fees
  • Out of Town Travel, Meals, Accommodations
  • Relocating or Repositioning Equipment
  • Networking Service
  • Programming Service
  • Video Export Service
  • Issues caused by shifting buildings
  • Scissor Lift or Boom rentals
  • Acts of God

Please fill out the form below to request technical support.


"Our office has dealt with Virgil Reed both personally and professionally over the last five years. Virgil's company is very trustworthy, accountable, and reliable. I have no hesitation referring anyone to Virgil for the integrity that their company demonstrates."

- Cliff Wiegers, Wiegers Financial & Benefits

I trust Reed Security to look after Ehrenburg and our clients. You will be satisfied with Reed's value and excellent service.

- Joe Ehr, Ehrenburg Homes Ltd.


Reed Security Group (HEAD OFFICE)
14-1724 Quebec Avenue
Saskatoon, SK S7K 1V9
Ph: 306.653.3200
1.844.384.SAFE (7233)

SuRe InnoVations
1701 Saskatchewan Avenue
Saskatoon, SK S7K 1P7
Ph: 306.974.0888

ViboPulse Services
Ph: 306.206.0700

Thor Security Ltd.
1-243 South Industrial Drive
Prince Albert, SK S6V 7L9
Ph: 306.922.7200

Oxford Security Systems
#104, 150 Edwards Way NW
Airdrie, AB T4B 4B9
Ph: 587.393.2800

Ph: :1.844.384.7233