We're Here to Help!
We have Answers to your most frequently asked questions at our
Self Care site.
If you would like to save a few bucks please visit our
Self Care site before requesting support.
Reed Security technical support is available during regular business hours; Monday to Friday 8:00 AM to 4:30 PM Saskatchewan time excluding holidays.
Our support team is happy to listen, diagnose problems and provide basic troubleshooting.
More complex problems will require a remote login or sending a technician to your site. There is a fee for both remote and on site service.
Please review our warranty policies prior to contacting our office.
PARTS WARRANTY
One year manufacturers warranty
LABOUR WARRANTY
Installations – One year
Service Calls – 90 days
NOT COVERED
- Batteries
- Transformers
- Damage
- Remote Support fees
- Truck Roll fees
- Out of Town Travel, Meals, Accommodations
- Relocating or Repositioning Equipment
- Networking Service
- Programming Service
- Video Export Service
- Issues caused by shifting buildings
- Scissor Lift or Boom rentals
- Acts of God
Please fill out the form below to request technical support.