Last night, I stood on stage and told my story.
It wasn’t perfect. It wasn’t polished. It was raw.
I talked about the highs, the gut punches, the mistakes, and the lessons that came out of them. It was emotional for me to share. And the crowd connected with it.
These lessons aren’t from a textbook. They come from real experiences, tough decisions, and a few scars. Here are the five biggest lessons I’ve learned from building my business.
1. Be Far More Diligent
I chose the wrong partner early on, and it cost me. A lot. I felt blindsided, frustrated, and honestly, a bit foolish. I told myself I’d never end up in that position again.
That’s when I started getting far more diligent. I became the guy who asks question after question after question… and then verifies everything. If the answers don’t add up, I move on.
A few things that guide me:
- Don’t believe everything you read or hear
- Pay attention to what’s missing in the story
- Use AI to help analyze the facts
This approach now guides who I hire, which dealers we work with, and who we partner with.
2. Communicate, Communicate, Communicate
I’ll never forget the day CRA froze my bank account. I was young, broke, and terrified. When your bank account is frozen, your business is frozen. I didn’t sleep that night.
The next morning, I picked up the phone, stayed calm, explained my situation, and asked for a plan. I didn’t make excuses. I told the truth. They listened. By the next day, we were back in business.
That moment taught me the power of clear communication when things are hard.
Here’s what works for me:
- Pick up the phone or meet in person
- Be nice
- Be truthful – even if it hurts
- Share your plan
- Follow through
Silence breeds fear and assumptions. Communication builds trust.
3. Never Get Too High and Never Get Too Low
This one is personal.
For years, my mood was tied directly to the business. If things were good, I was on top of the world. If things went sideways, so did I. It’s a brutal way to live, and it affected my confidence, my family, and my ability to lead.
Eventually, I learned to build habits that keep me grounded no matter what’s happening:
- Exercise clears my head
- Time away resets my perspective
- Being present with my family reminds me what matters
- Friends, mentors and peers give me perspective and support
These habits keep me from flying too high when things are great, and from sinking too low when they suck.
4. Get Noticed
Early on, I had a great product, but nobody knew who we were. We were invisible. And that hurt. I was working so hard, but it felt like no one was paying attention.
That frustration taught me two big lessons:
1. Pay attention to marketing
2. Build your brand, not someone else’s
I started experimenting, showing up, and trying everything until something stuck.
Today, I spend about 40% of my time on branding, marketing, and relationships. Because if people don’t notice you, they’ll never buy from you.
5. Look After Your People
Over the years, I’ve learned that business isn’t about products or profits. It’s about people.
For me, that means:
- Being kind and flexible
- Having fun together
- Recognizing effort
- Paying people properly
- Keeping everyone in the loop and part of the plan
When you look after your staff, they look after your clients.
When you look after your clients, they stay loyal.
And when you give back to your community, it all comes full circle.
Staff. Clients. Community.
Look after your people – and they’ll look after you.
Final Thought
No pain, no gain. And it was worth it.
These lessons were earned the hard way. If they resonate with you, I hope they help you avoid a few of my mistakes, or at least give you some encouragement when things get tough.
-Virgil
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Reed Clients
Please do not send any payments to Reed Security by mail as they will not be received.
Instead, we request that you send payments by
Interac e-Transfer to administration@reedsecurity.ca
Please reference your Invoice #, Agreement # or Proposal # in the notes.
We also accept wire transfers, EFT or you can drop your payment off in person.
If you would like to make alternate payment arrangements contact us
by phone: 306.653.3200 or 1.844.384.7233
by email: administration@reedsecurity.ca
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We want you to get paid on time.
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As Founder and CEO of Reed Security, Virgil Reed has spent 25 years growing the company from a small start-up into one of Western Canada’s leading independent security providers with a national dealer program.
Along the way, he’s faced setbacks, fierce competition, and market shifts that tested his resolve but also created opportunities for growth.
His Lessons I’ve Learned talk will highlight the pivotal challenges and successes that shaped both his leadership and the company’s journey.
💡Learn from Virgil's and our other speakers' experiences on October 7th!
Do not miss out on this one-of-a-kind event.
Get your tickets today using the link 🔗 below:
Buy Tickets
Sorry for any inconvenience. We're open 8:00am on September 11th, 2025.
Back-to-school season means new routines, new schedules, and plenty of moving parts. With kids heading back to class and parents juggling work, practices, and pick-ups, home security sometimes gets overlooked. But this is one of the most important times to make sure your family - and your home - are protected.
Empty Homes During the Day
With school back in session, homes sit empty for longer stretches. A smart alarm system with 24/7 monitoring keeps your property protected while everyone is away.
New Faces, New Access
Babysitters, tutors, and dog walkers often become part of the school-year routine. Smart locks let you grant or remove access instantly, no spare keys required.
After-School Safety Checks
Video doorbells and outdoor cameras give parents peace of mind. You can quickly confirm your kids made it home safely, no matter where you are.
Businesses Get Busy Too
It’s not just homes that need attention. Fall is a busy season for many businesses. Video surveillance and live remote monitoring can safeguard your property while you focus on running your company.
Pro Tip: Already have a system? September is a great time for a security tune-up. Test your alarms, check camera angles, update passwords, and walk your kids through how to use the system.
Call Reed Security today at 306.653.3200 for your free security review.
Start the school year with peace of mind knowing your family is protected.